4 ways telehealth is changing health care consumer behavior for the better

Data from the early weeks of the COVID-19 pandemic shows that U.S. consumers made a massive shift to telehealth. What’s more, a majority of new adopters want to keep using it in the months ahead.

5% of Americans have used telehealth for the first time since the onset of COVID-19, according to a report from the PwC Health Research Institute, which surveyed more than 2,500 consumers in early April.

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