At Cigna, telehealth reduces patient costs and ER visits, and boosts use of generic Rx

As healthcare costs continue to rise, the clients of Cigna continue to seek new care delivery options that will improve access and convenience while lowering costs. One of the greatest cost drivers in Cigna’s healthcare system is emergency department visits. Many emergency room visits can be handled in less costly, more convenient ways, and providing the choice for virtual urgent care services is really important for Cigna customers, said Julie McCarter, vice president of core solutions at Cigna.



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