Can telehealth and other innovations cure America's post-pandemic medical-cost woes?

U.S. hospitals and doctors’ offices initially shut their doors for all but the most essential medical services early in the pandemic over fears of spreading COVID-19 to staffers or patients. But now a new problem is keeping patients away — an inability to pay following pandemic-related layoffs.

Consider Texas patient Kristina Hartman, who told The New York Times that fear of the virus kept her away at first from her nephrologist (kidney specialist) and endocrinologist despite abnormal lab results that required medical attention.



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