Face to face and in telemedicine, patient experience depends on consulting these 7 hospitality elements in healthcare

Micah Solomon and Hope Greig write: “Even in normal times, let alone in the face of today’s extraordinary added stressors, medicine is a heads-down endeavor, a concentrated, science-driven quest for healing. No patient comes to a healthcare setting primarily for the touches of hospitality they’ll find on offer. They’re not here to enjoy the thread count of our clearly non-Egyptian bedsheets, or to test the local knowledge of the concierge desk, or to try a slice of the cafeteria’s not-so-famous cheesecake.”

View this post on https://www.forbes.com/sites/micahsolomon/2020/05/15/face-to-face-and-in-telemedicine-patient-experience-depends-on-nailing-these-7-hospitality-elements/#6d64c6d08fd9