Survey: Patients who experience telehealth services are happy with them
For those who use telehealth services, the results are quite good, a survey by J.D. Power shows. The satisfaction rate is about 85% — 851 on a 1,000-point scale — while almost half (46%) of all who participated in the survey gave telehealth services a score above 900. The survey included almost 8,300 consumers. In addition to their being happy with the service, they reported that it usually addressed their clinical issues; almost 85% of telehealth users said they resolved their medical problems as a result of their remote teleconsultation.