Telehealth usage boom signals staying power even as pandemic-related demand ebbs

As the coronavirus pandemic took hold in the U.S. — keeping people at home and out of hospitals due to social distancing policies and the cancellation of elective care — patients and healthcare providers turned to telehealth and virtual care at rates the industry has never seen before.

Patient volumes were up by 3,000% to 4,000% by mid-March in certain U.S. locations compared to usage before the pandemic, Peter Antall, chief medical officer for the telehealth provider Amwell, said in an interview.

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