What are the 10 factors to patient satisfaction with telehealth?

One of the challenges of creating a sustainable telehealth platform is figuring out what to measure and how to measure it.

While clinical outcomes and changes to provider workflows are on the top of that last, a benchmark often overlooked by new users is patient satisfaction. If the patient isn’t happy with the experience, or his or her concerns aren’t addressed properly, there won’t be a second chance.

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