Assessing Provider Engagement in Telehealth
You built it. You launched it. Now let’s make sure it’s working the way it should!
Provider engagement can make or break any telehealth program.
ATA’s Provider Telehealth Engagement Model (PTEM) is the only objective way to assess where your organization is in the effective deployment of telehealth programs – synchronous, asynchronous, remote monitoring – and determine where and how you can improve.
Healthcare organizations are using the PTEM to enhance efficiency, identify areas in need of improvement and develop the right processes to help their providers effectively adopt telehealth solutions. PTEM creates objective benchmarks within your delivery system or comparative assessments to reveal what needs to change to move to the next level. The model identifies the tools you need right now, based on the stage of development your organization is in. And, it creates ways to engage stakeholders.
Many health systems did not have a telehealth program in place before the pandemic, but likely – and quickly – put one in place during that time. Many organizations are now asking “what now”?
When deployed effectively, telehealth helps improve workforce resilience, reduces burnout (and staffing turnover), increases access to healthcare services… But sometimes it isn’t implemented effectively, the right processes are not in place and the staff isn’t properly trained. How would you know?
The Provider Telehealth Engagement Model generates a customized report that pinpoints where your healthcare organization is today, where the organization is relative to its peers and – if you’re a multi-access system – evaluates each of your delivery points.
One clear lesson during the pandemic: providers need to be able to seamlessly access and implement the resources available. If telehealth is not being implemented effectively, providers will not find it useful and your organization won’t appreciate the benefits of delivering hybrid care.
Here’s what other organizations have to say:
Mandy Bell, MHA
Chief Innovation Officer
Avel eCare
“Telehealth is complex; one clinical department can be thriving with telehealth, while another in the same organization doesn’t engage in telehealth at all. The ATA’s Provider Telehealth Engagement Maturity Model can help healthcare organizations consider their maturation journey and do well across the board.”
Bill Beninati, MD
Medical Director
Intermountain Telehealth Services
“I like the ATA’s ideal state articulated in its Telehealth Maturation Model. It’s where healthcare organizations should aspire to go. The whole Model fits.”
Marcee Chmait
Head of Partnerships – Digital Strategy & Innovation Group
Providence Health & Services
“I am very interested in the ATA’s evidence-based benchmarking that will be coming out of the Telehealth Maturation Model. Such knowledge can be useful in working towards aggregating telehealth services and capacities across health systems.”
Bart Demaerschalk, MD
Medical Director of Digital Health Research
Mayo Clinic’s Center for Digital Health
“We see an opportunity to apply ATA’s new Telehealth Maturation Model not only to our core facility, but also to our national and international partners. It provides another level of order as we partner with others.”
Marty Doerflor, MD
SVP, Clinical Strategy & Development
Associate Medical Director
Northwell Health
“The vast majority of healthcare organizations will benefit from the ATA’s Model; particularly when enough respondents have engaged in the Model to enable a set of ATA-provided tools and case studies to advance their telehealth journeys.”
David Fletcher, MBA
Associate Vice President, Telemedicine
Geisinger Health
Northwell Health
“Healthcare organizations need vendor-neutral, credible analytics and research on how telehealth is being used in a maturation journey. So glad to see the ATA working on this topic.”
Nate Gladwell, RN, MHA
Senior Director, Clinical Operations Officer
University of Utah Hospitals & Clinics
“Clearly, the ATA’s Maturation Model has been thoughtfully constructed. It is great work. I’m particularly interested in the Model’s line of questioning that I can use internally to generate productive dialogue regarding what needs to be improved in our telehealth work as a health system.”
Eric Liston, MSM
Administrator
Intermountain Connect Services
“I applaud the ATA’s direction and think that the Telehealth Maturation Model is very important.”
Lukas Manka, MBA
Director of Product Management
Mayo Clinic
“Two thumbs up for the ATA’s Maturation Model. I love this framework and respect the research that has clearly gone into its development.”
Christopher Northam, MS
Vice President, Telehealth
HCA Healthcare
“The ATA’s Telehealth Maturation Model not only establishes the first of its kind evidence-based benchmarking standard for the industry, but also provides an operational and actionable framework for healthcare systems and organizations develop and scale telehealth programs more rapidly and consistently. In order for us all to realize the greatest benefit, it is important that as many healthcare organizations as possible complete the Maturity Model survey in order to ensure that the collective benchmarking is truly representative of the current state of telehealth maturity across the nation (‘The rising tide lifts all boats in the harbor!).”
April Radford, MBA
Vice President, Telemedicine
Ochsner Health System
“I like how the ATA’s Telehealth Maturation Model focuses on what matters most: provider/patient satisfaction and clinical/financial performance. I’m particularly interested in the Model to help healthcare organizations measure progress towards corporate strategies and operational goals, as well as receiving de-identified comparisons with peer organizations.”
Mandy Reed, MHA
Director, Virtual Health
Spectrum Health
“I am so glad that the ATA has created the Provider Telehealth Engagement Maturity Model; it gives us an opportunity to ensure our areas of focus are effective and opportunities are recognized. I am excited to leverage this tool internally to help us evolve our telehealth program and look forward to it enabling organizations to better collaborate in accelerating industry success.”
Getting Started
Simply provide some basic information about you and your organization here. The next step is to take 20 minutes to complete the assessment. Within a few days, you’ll receive a confidential report filled with insights on how your organization stack up and useful tools to help improve implementation of telehealth and develop strategies to improve clinical operations and processes. We’ll even work with you to help you realize your goals.