How the Pandemic Is Driving Healthcare Organizations’ Investment in Technology

HIMSS research finds healthcare technology a priority as operating budgets remain flat or decrease slightly

It’s no surprise that technology for virtual care like telehealth and remote patient monitoring took off during the COVID-19 pandemic. After all, healthcare organizations (HCOs) desperately needed ways to deliver care more safely in a world where close contact was suddenly a health risk.

Now, deep into the global health crisis, it’s also clear that technology has only become more critical to delivering quality care and an optimal patient experience. The pandemic forced HCOs to pivot quickly to offer as much virtual care as possible, implement social distancing protocols and secure patient data, online interactions and remote work from cyberattacks.

At the same time, the pandemic put hospitals and health systems under a major financial strain – the American Hospital Association projected losses for 2020 up to $323.1 billion. HCOs’ rapid adoption of telehealth solutions – with promising consumer satisfaction levels – underscored the importance of investing in technology while budgets remained flat.

Now that telehealth has reached a tipping point, the focus will be on improving virtual care’s effectiveness, efficiency and security, according to Renee Patton, Global Director of Education and Healthcare in Cisco’s Global Industry Solutions Group. Initial research already shows technology investments are a top priority for operational budgets.

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