CODE Roundtable: Clinical Command Center Models

Join us for an engaging CODE virtual round table designed for health systems looking to enhance operational efficiency and patient care through co-located command centers. In this session, organizations with established command centers will share best practices for:

• Co-location and team design to boost collaboration among clinical teams and secure stakeholder buy-in.
• Physical and technical infrastructure for smooth in-hospital or remote command center operations.
• Communication and workflow integration across teams, overcoming tool fragmentation for real-time info sharing.
• Operational and staffing models ensuring 24/7 coverage with balanced team ratios and effective scheduling.
• Leadership and governance structures to gain executive support and align goals.
• Change management to overcome barriers and ensure lasting adoption of command centers.
• Measurement and benchmarking to monitor KPIs like safety, efficiency, and outcomes.

Featuring expert insights from top health systems:

• Allyson Gordon, Clinical Director Telehealth and Innovation, MedStar Health
• Penni Kyte, Digital Care Strategy Officer, Ballad Health
• Amy Hassell, Chief Nursing Officer, UCHealth
• Mae Centeno,mCOO/CNO, Virtual Care Center and Virtual Care Delivery, Texas Health Resources
• Brandi Clark, VP, Digital Care, OSF Healthcare
• Laura Christopherson, EdD, MBA, CSPO, Digital Practice Enablement Manager (Operations/Analytics, Mayo Clinic
• Kaylie Weltsch, Nurse Manager, Virtual Care Command Center, CoxHealth
• Donna Phinney, Director Duke Telehealth Offic, Duke University Health System