Put Virtual Care Knowledge to Work

From Smart Rooms to Smart Flow: Designing Virtual Care for Access and Capacity explored how health systems are using virtual care environments to expand access, improve patient flow, and make better use of hospital capacity.

Digital transformation is strategically leveraging and incorporating technology that enhances patient care. Check out our Digital Transformation Governance Components.

This toolkit provides context for the specific elements of a virtual care governance structure to support digital and virtual health leaders in applying the Virtual Care governance toolkit in their own organization

This paper is designed to support healthcare executives and clinical leaders in understanding the strategic landscape that surrounds digital health adoption, identifying key barriers to transformation, and building the governance structures necessary to move from vision to execution.

As virtual care matures, the question is no longer whether it works, but how it works best across different environments—and how success should be measured. Real-world results matter, even early in the journey. Early signals for clinicians—like reduced readmissions or less time spent on charting—can be powerful indicators of long-term financial impact.

Health systems know virtual care can drive efficiency, improve patient outcomes, and ease staff burden, but getting there isn’t easy.

Discover how UW Health is transforming critical care delivery through its innovative virtual command center. By partnering with rural and community hospitals, UW Health extends specialist expertise beyond its own walls, keeping patients closer to home while providing bedside teams with around-the-clock support.

Virtual care promises to expand access and improve outcomes—yet too often, the reality falls short. In this session, NCQA and Firefly Health shares practical lessons from the field on how to navigate common pitfalls in virtual care deliver

Packed with real-world insights and candid advice, this episode, featuring Carla Dehmer of UPMC, and Lisbeth Votruba of AvaSure explores what it takes to build scalable digital solutions that truly support clinicians, improve access, and enhance the patient experience.

As staffing shortages intensify and threaten the nursing workforce, virtual nursing has become essential.

As health systems embrace virtual nursing, virtual sitting, remote specialty consults, and digital-first care models, infrastructure gaps—particularly hardware limitations, outdated connectivity, and insufficient broadband access—are emerging as key barriers to scaling these solutions effectively. To unlock the full potential of virtual care, we must modernize the foundational technology within hospitals, ensuring seamless integration, reliable performance, and enhanced security.

Faced with nursing shortages, rising patient acuity, and financial pressures, hospitals are turning to virtual care to ease staff burden and improve outcomes. While 74% of leaders see virtual workflows as the future of inpatient care, only 10% have fully integrated them—revealing a critical implementation gap. Drawing on its work with 1,100+ hospitals, AvaSure offers a 7-step roadmap to help health systems launch and scale effective virtual care programs.

In this webinar, clinical executives and industry leaders discuss how forward-thinking organizations are evolving their leadership frameworks—bridging IT, nursing, physician, and operational teams—to drive sustainable virtual care models.

While most IT and clinical leaders believe that inpatient acute virtual care will play an increasingly significant role in care delivery, the reality is that it is still in the early stages of adoption. Survey data reveals a surprising gap: 29% of organizations have no virtual care programs, even as hospital leaders rank it as a top priority. 

This webinar explores today’s healthcare challenges and how a digital-first approach can expand access, create capacity, and reduce provider burnout.

The shift towards value-based care (VBC) has led to a reimagining of the traditional definition of health care delivery—including what types of services are delivered, how those services are delivered, and by whom they are delivered—all with the objective of supporting better outcomes at lower costs. The American Medical Association (AMA) set out to understand the Current Procedural Terminology (CPT®) code set’s role in VBC.

This session brings together industry experts to explore the evolving landscape of healthcare and the strategies necessary to maintain and enhance access to care. The discussion focuses on addressing current challenges, such as clinician shortages and health disparities, while examining the future of healthcare delivery in an ever-changing environment.

In this webinar, we identify the differences in team dynamics that are unique to telecritical care and how they can contribute to burnout in telecritical care nurses. We will discuss several applications for resiliency and team building to combat burnout in the Telecritical Care setting.

This insightful webinar explored Guthrie Clinic’s innovative journey toward becoming a smart hospital. Discover how they’ve transformed patient flow and community care delivery through the Guthrie Pulse Center’s collaboration with Artisight and Equum Medical.

Built for scalability, text-first virtual care extends the reach of physicians in a way that creates a fundamental shift that can allow them to be more productive, while meeting patients where they are, when they need it most.