2020 Telehealth Benchmark Survey

92% of hospitals and health systems had telehealth programs in place or near-term implementation plans at the start of 2020.

The 2020 Telehealth Benchmark Survey, conducted in association with Becker’s Hospital Review and Teladoc Health, gives a holistic industry snapshot of virtual care. With survey responses fielded in late 2019 – right before the pandemic – combined with additional responses to a follow-up survey in the summer of 2020, this year’s report provides insights into how the pandemic has impacted hospital and health systems’ virtual care strategies.

Highlights of the study include:

  • 94% of respondents indicate telehealth is a long-term strategy beyond COVID-19 – a 23% increase since 2019
  • 77% of providers view physician buy-in as a key to telehealth success, followed by adoption at 64%
  • 71% of providers rank telehealth as a high priority for their organization compared to 59% in 2019


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