Global Insights into the Video-Enabled Virtual Care Experience: Understanding Patient and Provider Expectations


          Click Here to see the attached slide deck from the presentation.

As the pandemic has led to a surge in video-based telehealth usage, questions abound worldwide:

  • Is the shift toward virtual care a good thing?
  • Are healthcare providers and patients in agreement about the quality of care delivered via telehealth versus in-person visits?
  • How can IT decision-makers (ITDMs) best support their clinical teams with seamless telehealth solutions that maintain or even improve the quality of care?

To answer these questions and more, Escalent, on behalf of Logitech, conducted a global survey to get a deeper understanding of the current state of telehealth, measuring the current video-based telehealth sentiment amongst both healthcare providers (HCPs) and patients alike. The survey was conducted in the summer of 2021 with 900 patient and provider respondents from 23 countries that attended or conducted a video-based telehealth visit in the prior 12 months.

Join us as we reveal the detailed global findings and insights from this study, helping your organization optimize usage of video-based telehealth as we all continue to rethink what’s possible in care delivery.

Moderated by Ryan Doornbos, Escalent, Managing Director, Life Sciences


Paul Hartley, Escalent, Executive Vice President
Paul is executive vice president and leader of the Tech & Telecom practice at Escalent, where he guides a 50+ member team in delivering innovative research solutions to F500 technology and telecommunications clients. He has more than two decades of experience in the global tech and telecom sectors, building up deep subject matter expertise in a number of areas, including wireless and wireline telecom, healthcare and financial services technologies, cloud computing, AI and machine learning, application development and virtual reality. Prior to joining Escalent, Paul held vice president roles at Comscore and LGR Telecommunications since moving to the US in 2007 as part of the launch of the iPhone. Paul is based in Atlanta, Georgia, and holds a master’s degree in Economics and Marketing from the University of Cape Town.


Heather Peacock, Logitech, Global Healthcare Marketing Lead
For more than a decade, Heather Peacock has served the healthcare IT audience in global strategy roles at Hewlett-Packard, Charter Communications, and currently, as the Global Healthcare Marketing Lead for Logitech, Inc. She is HIMSS Certified in Healthcare Technology Sales & Marketing, an active member of the American Telemedicine Association, and is committed to advocacy for virtual care adoption and acceptance globally.

Ms. Peacock earned her M.B.A. from Arizona State University, and thanks to a lifelong interest in healthcare, also completed biology coursework during her time at Colorado State University, where she received her bachelor’s degree in Business Administration.