CODE Deep Dive: Interactive Q&A on Command Center Implementation

Join us for a follow-up to our recent CODE Virtual Roundtable on Clinical Command Center Models—this time with a focus on your questions and real-time dialogue. In this interactive session, panelists from leading health systems will reconnect to dive deeper into key takeaways from the first discussion, share new insights, and respond directly to audience questions.

Whether you’re just starting your command center journey or looking to optimize your current model, this is your opportunity to engage with peers and experts tackling similar challenges.

Expect open discussion and candid Q&A on topics such as:

• Evolving team design and physical/remote integration
• Overcoming infrastructure and workflow hurdles
• Balancing 24/7 staffing needs with sustainable models
• Building and maintaining executive alignment
• Driving adoption through effective change management
• Using the right KPIs to demonstrate success

Featuring expert insights from top health systems:

• Mae Centeno, COO/CNO, Virtual Care Center and Virtual Care Delivery, Texas Health Resources
• Brandi Clark, VP, Digital Care, OSF Healthcare
• Allyson Gordon, Clinical Director Telehealth and Innovation, MedStar Health
• Penni Kyte, Digital Care Strategy Officer, Ballad Health
• Holly Martinez, DNP, MSN, RN, Nurse Manager, Mayo Clinic
• Donna Phinney, Director Duke Telehealth Office, Duke University Health System
• Kaylie Weltsch, Nurse Manager, Virtual Care Command Center, CoxHealth