Building Trust While Crying with Strangers

Express Talk

April 15, 2019 | 2:00 p.m. – 2:15 p.m. CDT

A talk on empathy from a father who has never heard his son speak. Practical lessons about the power of empathy to solve telemedicine problems. Mulligan uses his stories from years co-designing with low income communities, teaching high schoolers how to interview terminally ill youngsters, designing ethnographic field research for business, and connecting with his nonverbal son through lines from musicals. He juxtaposes the unique needs of telehealth practitioners against personal experiences coaching low-income pregnant women to quit smoking. (Each requires us to foster sincere and often surprising trust.)


  • Ryan Mulligan, Chief Empathizer, Nason Group