Solving the Mental Health Access Problem: Digital Health Plus the Human Touch


The staggering prevalence of mental health illness amongst adults and children alike is no longer up for debate. What is still being figured out is how to solve for this ever-increasing demand for services at a time when health care workers are in short supply and facing burnout themselves. A number of digital health companies have seized the opportunities provided by relaxed regulation around telehealth and people’s increased online connectivity during COVID-19. Johns Hopkins HealthCare Solutions believes a coach-assisted, digital mental health program, underpinned by science and clinical quality oversight, is the winning combination to provide a supportive approach to mental health care while empowering the individual to learn and expand self-care skills. Learn more about Johns Hopkins Healthcare Solutions approach and then hear from a panel of telemental health experts who will respond to the presentation and discuss how this approach fits into the larger telemental health landscape.


Susan Carr, Director, Faculty Engagement and Ventures Portfolio, Johns Hopkins HealthCare Solutions
Susan Carr brings to the Solutions team 20 years of business development experience in infectious diseases, infection control, managed care, patient satisfaction, and patient safety.

Susan spearheads the effort to identify faculty innovation with commercial potential and to shepherd faculty through the commercialization process. In her role, she also fosters and supports collaborations with commercial collaborators.

Before joining Solutions, Susan held several business development and consulting leadership roles within the health care and pharmaceutical industries. Her expertise includes assessment of business development opportunities, competitor and market landscape mapping, and primary and secondary market research.


Olivia Boyce, VP, Employee Engagement, Array Behavioral Care
Olivia Boyce is the Vice President of Engagement at Array Behavioral Care, a national organization dedicated to increasing access to mental health care through innovative applications of technology. Array has telebehavioral health programs across the continuum of care from hospital to home-based models. In her role, Boyce is responsible for overseeing continued education, culture, communication, clinician wellness, and advocacy activities. Boyce is the chair of the American Telemedicine Association’s Telemental Health Special Interest Group. Boyce holds a master’s degree in public health and is passionate about telehealth as a part of the solution to our nation’s public health crises.


Robert Caudill, Professor of Psychiatry, University of Louisville School of Medicine
Dr. Caudill is a Professor of Psychiatry at the University of Louisville. He is the Residency Training Director with an interest in optimizing the role of technology in post-graduate medical education. He is also Director of Telemedicine and Information Technology Programs for the Department of Psychiatry. Dr. Caudill is a past chair for the Telemental Health Special Interest Group of the American Telemedicine Association and fellow in that organization. He is co-chair of the Telehealth Task Group of the National Network of Depression Centers. He is a distinguished fellow of the American Psychiatric Association and a founding member of its Committee on Telepsychiatry.

Dr. Caudill completed his internship and psychiatric residency at the University of Louisville where he was a Chief Resident, President of the Psychiatric Residents’ Association and recipient of the department’s Award for Academic Excellence. Dr. Caudill received his board certification in psychiatry in 1995. He lectures on a number of topics related to technology, psychosocial rehabilitation, and psychopharmacology. Along with his faculty appointment, Dr. Caudill has served as a staff psychiatrist with several community mental health agencies in Kentucky.


Jessica Thackaberry, Director of TeleMental Health, Department of Psychiatry, University of California, San Diego
Dr. Thackaberry is the Director of TeleMental Health for the Department of Psychiatry at University of California, San Diego, and the site director for outpatient psychiatric training for residents, NP students and other trainees at the outpatient clinic at UC San Diego’s Hillcrest Campus. She trained at University of Washington School of Medicine in Seattle, WA for medical school, and at UC San Diego for psychiatry residency, staying on as faculty after graduation. Dr. Thackaberry provides treatment to patients in rural areas of California with severe mental illness, including Imperial and El Dorado Counties, and piloted the video visit program for the Department of Psychiatry which led to transition to at-home care during the COVID19 lockdown. Her primary areas of interest are TeleMental health treatment of patients with severe mental illness in underserved communities, utilizing informatics and EMR modification to improve physician wellness, and residency training in the areas of TeleMental health, underserved communities and outpatient psychiatry.