Trust is a Currency for Health Engagement

A Discussion with Jane Sarasohn-Kahn

According to health consumers, three things need to be in place in order for them to engage with their healthcare: trust, authenticity and satisfaction. When we add technology to that mix, what happens to the delicate dynamic between patient and provider? Omnichannel care illustrates the seismic changes we’re seeing in healthcare today. Healthcare is everywhere we go, everything we touch, from smartphones to wearable sensors and the ever-present Alexa and Siri. Join Dr. Kvedar and Jane Sarasohn-Kahn as they talk about omnichannel care and what consumers really want. Can patients really expect “enchanting” services amidst healthcare’s challenging environment?

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This episode is made possible by Microsoft Corporation.


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