Bold Home Care Success with Virtual Care-Enabled Remote Monitoring Program

Interactive Breakout

April 16, 2019 | 11:15 a.m. – 12:00 p.m. CDT

Trinity Health At Home is shaping the future of healthcare and empowering patients. In 2017, the national, non-profit, Catholic home care and hospice organization introduced a pioneering care model and Home Care Connect™, an integrated virtual care-enabled remote monitoring program with its own 24-7 virtual care center. The goals were to provide in-the-moment, proactive clinical intervention around the clock to reduce its 30-day hospital readmission rate to single digits and greatly enhance the patient and family experience.

Trinity Health At Home is achieving both goals. The virtual care center, staffed by more than 30 specially-trained Trinity Health At Home nurses, is an integral part of the care team, working closely with the field and office-based care teams. More than 16,000 patients nationwide have benefited from the program and virtual care center nurses have had more than 65,000 virtual calls with patients. About 98 percent of patients surveyed reported they were satisfied with the experience and about 96 percent would recommend Home Care Connect to other people. President and CEO Erin Denholm will share the key factors to the program success – from selecting the right technology to building the foundation for the virtual care center to data collection and analysis and their key learnings in their journey.


  • Erin Denholm, President and CEO, Trinity Health At Home