Creating Innovation through Discipline and Creativity

Interactive Breakout

April 15, 2019 | 3:30 p.m. – 4:00 p.m. CDT

Understand the unique balance of discipline and creativity essential in entering into the introduction of new health care delivery models. Journey through the process of how one integrated health system worked within the current trends of penalty and incentives to successfully implement a virtual care model that enlist change management skills to carefully craft innovative solutions. This journey includes moving through an integrated health system with two different health plans and multiple regionalized structures, plus hundreds of customer contracts, federal and 20 + state requirements, as WELL as other external markets and stakeholders. The unwavering goals and objectives of the program kept a discipline and sense of innovation wrapped into determining how to apply consistent care standards to improve quality and costs in a highly regulated industry. Delivery of this virtual care model has resulted in a care delivery that is improving costs of care, enhancing care outcomes and is supporting recruitment and retention of providers. The discipline to develop a solution to the identified problem, while allowing innovation to occur created Avera eCARE.


  • Deanna Larson, CEO, Avera eCARE
  • Jay Weems, Vice-President, Operations, Avera eCARE