Lessons Learned on Billing in the Age of COVID

ATA COVID-19 Response Webinar Series

With the rapid increase in volume of telehealth visits during the COVID-19 pandemic, providers are now facing the challenge of managing a multitude of changes to their existing billing workflows. These challenges at best can make an already detailed process even more confusing and lengthy and at worst can result in reimbursement delays and denials for payments.

Jennifer Bell and Karen Zupko of KarenZupko & Associates shared their experiences, insights, and expertise gleaned over the last 30 years of advising providers on the business side of practicing medicine. In addition, they shared best practices, payment successes and problems encountered during this unprecedented time.