Transparency, Trust and Telehealth: The Patient Perspective

Express Talk

April 15, 2019 | 2:15 p.m. – 2:35 p.m. CDT

After the first iPhone was released in early 2007 we’ve had easy access to lots of information throughout every aspect of our lives. From that moment forward, patient experiences have been colored and shaped by a new culture of curiosity, sharing, and tools that make it possible for regular people to better understand and communicate more easily. But much of health information is still hidden, and still challenging to understand.

In this presentation, Liz Salmi will take you on a journey of how her own experience transformed her into a curious and engaged patient, will challenge assumptions about the capabilities of non-medical professionals, and introduce OpenNotes—the healthcare transparency movement that is driving improved communication between clinicians and patients. Founded in research that started at the Beth Israel Deaconess Medical Center in Boston, OpenNotes encourages doctors and other healthcare professionals to share the notes they write with the patients they are caring for. Today, more than 180 health systems and organizations are sharing clinical notes with more than 36 million patients. How will this kind of transparency impact the delivery of care in telemedicine? Research shows access to notes improves clinician/patient communication, improves patient adherence to care plans, and patients are able to find and correct errors in their records. Plain and simple: When patients can read their doctor’s notes, they trust them more. For an industry that wants to “know” patients through digital means, transparency initiatives like OpenNotes just might be telemedicine’s new BFF.


  • Liz Salmi, brain tumor patient, and Senior Strategist, Outreach & Communications, OpenNotes, Beth Israel Deaconess Medical Center