Virtual Visit: Successes, Lessons Learned and Departmental Case Studies

Express Talk

April 16, 2019 | 11:30 a.m. – 12:00 a.m. CDT

Boston Children’s Hospital launched their virtual visit program in January 2017. Since then, they have completed over 3000+ virtual visits and have over 200+ providers trained across 25+ departments and clinics, with high satisfaction from both patients and providers. Over the time the program has been launched there were many iterations of operations for scheduling, marketing, training, etc. that are responsible for the program’s success.

Presenters will review the beginnings of the program, and how the team has iterated procedures and practices to achieve long-term success. Two of the most successful use cases implemented have been post-operative and behavioral health virtual visits. Presenters will highlight case studies in Urology and Psychiatry including number of visits to date, patient experience metrics, provider experience metrics, and highlights of provider personal experiences. Caitlin will highlight Urology’s additional research comparing virtual to in-person visits on patient travel, face-to-face time with the provider, and overall savings. Dr. Shaligram will review the history of telemedicine in Child Psychiatry, some of advantages in terms of access to care, and results from Boston Children’s pediatric psychiatry experience.


  • Caitlin Schumann, Project Manager, Boston Children’s Hospital
  • Deepika Shaligram, MD, Pediatric Psychiatrist, Boston Children’s Hospital