The discussion highlighted the importance of accessibility, trust, privacy, and clinical appropriateness, with real-world examples of how thoughtful implementation can expand access without losing the human connection at the heart of care.

Healthcare leaders explored how shows like The Pitt and Scrubs influence patient expectations, portray the realities of clinical practice, and overlook virtual care.

The discussion summary highlights why frontline input, practical tools, and thoughtful change management are essential to closing the gap between what technology can do and what clinicians need to deliver effective care.

How are health systems using virtual nursing to improve patient experience, strengthen safety, and ease the burden on bedside nurses? Healthcare leaders shared real-world strategies and results spanning patient education, admissions, discharges, clinical surveillance, and care coordination.

How can telehealth expand access for rural, global, and underserved communities? Experts explored the importance of local partnerships, sustainable funding, workforce capacity, and patient-centered solutions that address real barriers to care.

This resource is designed to help digital therapeutics (DTx) and digital diagnostics companies navigate the complex process of bringing products to market, with practical guidance informed by real-world commercialization experience.

Responsible AI: From Governance to Deployment was designed to take the conversation from findings to practice—examining how organizations are addressing these challenges as AI moves into real-world deployment

From appointment reminders to proactive patient engagement, voice AI is creating new opportunities to support families and give care teams more time for what matters most. But successful implementation starts with focusing on the right problem—not the technology.

This taxonomy provides a standardized set of definitions for telehealth, virtual care, and technology-enabled health services. Telehealth effectively connects individuals and their healthcare providers when in-person care is not necessary or not possible, enabling patients to receive care, consult with clinicians, obtain diagnoses, manage conditions, arrange prescriptions, and access health information remotely

In this webinar, healthcare leaders shared real-world strategies for addressing workforce shortages, limited specialty capacity, and other rural healthcare access challenges.

This document is a revision of the American Telemedicine Association’s (ATA) Principles for Delivering Telerehabilitation Services (2017) and reflects the current utilization of telerehabilitation services.

This paper is designed to support healthcare executives and clinical leaders in understanding the strategic landscape that surrounds digital health adoption, identifying key barriers to transformation, and building the governance structures necessary to move from vision to execution.

This toolkit provides context for the specific elements of a virtual care governance structure to support digital and virtual health leaders in applying the Virtual Care governance toolkit in their own organization

Digital transformation is strategically leveraging and incorporating technology that enhances patient care. Check out our Digital Transformation Governance Components.

In 2020, Remote Area Medical (RAM) expanded its approach by launching a telehealth program. What started as a response to the pandemic has since developed into a hybrid care model that combines mobile medical units, on-site nurses, and remote volunteer physicians.

From Smart Rooms to Smart Flow: Designing Virtual Care for Access and Capacity explored how health systems are using virtual care environments to expand access, improve patient flow, and make better use of hospital capacity.

In their new article in npj Digital Medicine (Nature Portfolio), ATA's Andy Molnar and Lani Reilly highlight how outdated reimbursement policies are creating barriers, and why timely policy action, including a dedicated Medicare benefit, is critical to expanding access, reducing costs, and driving equitable, patient-centered digital care.

As virtual care matures, the question is no longer whether it works, but how it works best across different environments—and how success should be measured. Real-world results matter, even early in the journey. Early signals for clinicians—like reduced readmissions or less time spent on charting—can be powerful indicators of long-term financial impact.

Health systems know virtual care can drive efficiency, improve patient outcomes, and ease staff burden, but getting there isn’t easy.

Discover how UW Health is transforming critical care delivery through its innovative virtual command center. By partnering with rural and community hospitals, UW Health extends specialist expertise beyond its own walls, keeping patients closer to home while providing bedside teams with around-the-clock support.